Frequently Asked Questions
Is the application entirely online?
In the majority of cases, this is correct. You will fill in a few details online to apply for your Holiday Loan and usually hear a decision quickly if you have been accepted. In some cases however, we may ask for more documents before approving your application.
How do I make repayments on the loan taken out?
We would usually use CPAs (continuous payment authority) set up via the debit card you registered with to collect the monthly repayments. If you prefer, you can pay manually by contacting the lender direct.
Can I change or cancel any booking?
You are able to amend or cancel a booking but please be aware that fees may be applied, depending on the terms and conditions of your original booking. If you cancel a booking, you would still need to settle the balance on your loan.
When will I receive my booking confirmation?
You should get this by your travel provider when the booking process is complete. Please get in touch with us if this has not happened.
Implications of Non Payment
Lenders follow their own principles and policies regarding fees and interest if you don’t pay on time. While most of them will contact you by phone or letter to rearrange payment, remember that non-payment can lead to extra charges and increased interest rate which eventually affects your credit score. It’s important that you read the lender’s website’s charges section before finalising the loan.
Lenders usually contact you by phone, email or letter to arrange payment as non-payment can lead to charges and higher interest rates affecting your credit score. There is the possibility of your debt being passed on to a collection agency and consequent further charges with continued non-payment.
Make sure you contact your lender well before your repayment date if you plan to renew your loan. You will most probably be charged the same rate of interest and fees for the next month on the entire loan amount. The loan renewal/extension is automatic and leads to more interest and charges to your account in the event of a non-payment.